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Welcome to WellCare of North Carolina

Thank you for choosing WellCare of North Carolina.

We are happy to serve you and your family, and to provide you with the quality healthcare services you deserve.

This website will help you learn how to work with WellCare of North Carolina. It will also help you to get the most out of your healthcare benefits.

But remember, our Member Services representatives are just a phone call away. They are dedicated to helping you get access to the right care. So, don't hesitate to pick up the phone and give us a call if you have questions about your plan. You can call us toll-free at 1-866-799-5318 (TTY 711). We're here for you Monday–Saturday, 7 a.m. to 6 p.m.

Important Plan Documents

You can find important plan documents on this Web site including:

You can download copies of these documents online.

Choosing a Provider or Pharmacy

WellCare of North Carolina is a managed care plan. This means that you will need to use doctors and other providers that are part of the plan's network.

We regularly add new providers to our network. You can download a copy of our latest Provider Directory from this web page. Or, you can use our online Find a Provider/Pharmacy tool for the most up-to-date listings.

We look forward to serving you!

Member Materials

It is recommended that children under age 2 get 2 flu vaccines – after 6 months of age, but before age 2. Contact your doctor today.


Additional Resources

We are here for you 7 a.m. to 6 p.m. EST Monday - Saturday.

You can call our 24-Hour Nurse Advice Line for free.

Our website and portals have a maintenance schedule. All events will involve a general system outage where any system could be unavailable from 5 p.m. EST Saturday until 7 a.m. EST Sunday starting on the dates below:

  • January 20
  • February 17
  • March 16
  • April 20
  • May 18
  • June 15
  • July 20
  • August 17
  • September 21
  • October 19
  • November 16
  • December 21

24hr Behavioral Health Crisis Line

Do you need help dealing with stress or anxiety?

Call our 24-Hour Behavioral Health Crisis Line at 1-833-207-4240 to speak with a trained professional.