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Phone Numbers
General Phone Number
1-800-960-2530
(TTY 1-877-247-6272)
Monday - Friday, 8 a.m. to 6 p.m.
WellCare of North Carolina
1-866-799-5318 (TTY 711)
Monday-Saturday, 7 a.m .to 6 p.m
Nurse Advice Line
1-800-919-8807
24 hours a day, 7 days a week
Members
Current Members:
For Member Services, contact the number on the back of your ID card.
Member Service Line: 1-866-799-5318 (TTY 711)
Pharmacy Service Line: 1-866-799-5318
24-Hour Nurse Advice Line: 1-800-919-8807
24-Hour Behavioral Health Crisis Hotline: 1-833-207-4240
Prospective Members:
Medicare Advantage and Duals Members: 1-866-527-0056
Medicare Prescription Drug Plan Members: 1-888-293-5151
(TTY 711)
April 1 – September 30 Hours: Monday – Friday 8 am – 8 pm EST
October 1 – March 31 Hours: Monday – Sunday 8 am – 8 pm EST
Medicaid: 1-866-799-5318 or Enrollment Broker 1-833-870-5500 and online at NC Medicaid Division of Health Benefits
Marketplace Members
Wellcare of North Carolina by Celtic Insurance Company (Secure Health)
Current Members: 1-833-925-2861 (TTY 711)
Website: https://marketplace.wellcarenc.com
Chat with a Member Services Agent.
Providers
Medicaid Providers
1-877-389-9457
Medicare Providers
1-855-538-0454
Medicare PDP Providers
1-855-538-0453
Marketplace Providers
Wellcare of North Carolina by Celtic Insurance Company (Secure Health)
Phone: 1-833-925-2861 (TTY 711)
Website: https://marketplace.wellcarenc.com
Contracted Providers:
Medicare Advantage and Duals: 1-855-538-0454
Medicare Prescription Drug Plan: 1-855-538-0453
Medicaid: 1-866-799-5318
Providers interested in contracting with Wellcare of North Carolina:
Email: ProsProvNC@Wellcare.com
Fax: 1-855-599-3814
Phone: 1-813-865-6503
For any Provider related issues:
NCProviderRelations@Wellcare.com
Phone: 1-984-867-8637
Fax: 1-813-283-3045
Mailing Addresses
General Mailing Address
WellCare Health Plans
P.O. Box 31370
Tampa, FL 33631-3372
Please address legal matters to the Plan at:
ATTN: Legal Department
Centene Plaza
7700 Forsyth Boulevard
St. Louis, MO 63105
Please address lien and subrogation requests to the Plan at:
The Rawlings Company
Post Office Box 2000
La Grange, KY 40031