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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Home Health Electronic Visit Verification (EVV)

The 21st Century Cures Act includes a requirement that the North Carolina Department of Health and Human Services (NC DHHS) use an Electronic Visit Verification (EVV) system for home health services. Each NC Medicaid PHP has a designated EVV vendor and requirements.

To help meet these requirements and provide our Home Health partners with resources and guidance, WellCare has created this page.

Here providers can find links and other information that is specific to Home Health providers who are required to submit visit data via EVV.