Update: New PCP Member Move Process Effective October 1, 2025

Effective October 1, 2025, all provider requests to assign members into or out of practice must be submitted via spreadsheet directly to the shared inbox NCProviderRelations@WellCare.com. The spreadsheet is the preferred method for WellCare member PCP Assignment Changes.

What’s Changing:

• All AMH/PCP assignment requests must be submitted using the designated spreadsheet.
• The spreadsheet must be fully completed, including the required attestation section. By adding a member to the spreadsheet, the provider is attesting that a verbal conversation occurred with the member
• Incomplete submissions will be returned and not processed
• PCP assignments are made at the practice or group level, not by individual provider.

Submitting Requests to Assign Members INTO Your Practice:

• Use the provided spreadsheet for multiple member requests.
• All required fields must be completed. Include the reason for assignment (e.g., date of last visit).
• Complete the attestation to confirm that your practice has been communicated with each member listed.

Submitting Requests to Assign Members OUT OF Your Practice:

Use the same spreadsheet to request removal of members who:

• Have been discharged (must attach a discharge letter). 
• Have moved care to another PCP (include Transfer of Care documentation or record of patient conversation in patient chart).
• Have moved out of service area (including the members’ new address if available).