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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Medicaid Providers COVID-19 Information

We rely on our provider partners to ensure the health of our members. To assist you in this task we want you to be aware of the resources and guidance available to you during this time of heightened concern.

Guidance:

  • Visit the NC DHHS COVID-19 website for guidance by the Department in response to COVID-19 including changes to eligibility, benefits, new Federal and State flexibilities, payment processes and how to comply with Federal and/or State guidance.
  • Visit the CDC COVID-19 website for information from the Centers of Disease Control and Prevention (CDC)
  • Review our Member messaging